Reference

Open the Legal Terms for Your Account

Before you open an account, we keep the rules in one place: access, data use, cookies, and change requests.

DANAOVOGoPayQRIS

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Explore How Access and Data Apply

goselot77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We treat access as a location check, not a broad promise. If local law in your region allows the service, you can open an account, use the wallet rails, and move through the lobby; if it does not, we block access and do not route you

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deeper. That rule also shapes our data handling: we collect only what we need to confirm ownership, answer support requests, and keep an audit trail for account changes. When you use DANA, OVO, GoPay, or QRIS, the payment rail is recorded against your account so a
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correction or dispute can be matched to the right login. If you ask for a copy, a correction, or deletion where the law allows it, we verify the registered email and device history before we act. For clarity, the same approach applies on Android Chrome and
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iPhone Safari, because the legal check sits with the account, not the screen size.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Switch to Our Contact Paths

If you need help with access, data, or a change request, the fastest route is live chat inside the account area.

DATA AND SECURITY

Browse Security, Cookies, and Retention

We keep legal handling tied to the account itself, not to broad browsing. Session cookies hold your login state while you are active, device checks help us spot new sign-ins, and retention…

Data use

We keep the details needed for login, payment matching, and account change checks. That usually includes your registered name, contact route, device record, and the payment rail you chose, such as DANA, OVO, GoPay, or QRIS.

Cookies

Session cookies help keep your language, login state, and page routing in place while you move through the account area. You can clear them in Chrome, Safari, or your browser settings if you want a fresh session.

Account security

For security changes, open Settings > Security, update your password, and confirm the one-time code we send to your registered contact. We also watch for new-device login prompts so you can spot activity you did not start.

Retention

We keep records only as long as needed for account service, dispute handling, and any legal duty that applies in your location. After that window closes, the record is removed or reduced so it is no longer tied to you.

Requests

If you want a copy, correction, or deletion where the law allows it, send the request from your account area with your username and registered email. We check ownership before we make any change, so the record stays protected.

Contact path

Use live chat first when the request is urgent, or use the help inbox if you want a written trail. Both routes reach the same team, and both are available around the clock.

Open Questions About Access and Changes

These answers focus on access, data use, and request handling, so you can check the rules before you send us anything. We keep the process simple: read the term that applies, open the account area, and use the channel that matches your request. If local law does not allow access in your region, we block the account path rather than ask you to continue.

The law that applies depends on your location and the account details you provide. We only allow access where local law permits, and we can pause or block a login if the region check does not match.

We keep the details needed to confirm ownership and handle account changes, such as your registered name, email, device record, and the payment rail you used. We do not keep more than the service and record rules require.

Yes. Send the request from your account area or live chat with your username and registered email, then we verify ownership before we share the record that applies to your account.

Open Settings > Profile or the in-account form, enter the field that needs changing, and confirm the one-time code we send to your contact route. That keeps the change tied to the right account.

We keep records only for the period needed for service, dispute handling, and any legal duty that applies in your location. After that, the record is removed or reduced so it no longer points back to you.

Use live chat for urgent access issues, or send a written request through the help inbox if you want a trail. Both reach the same team, and both stay linked to your login history.

Open the Legal Terms for Your Account

Switch to Our Contact Paths

Browse Security, Cookies, and Retention

Data use

Cookies

Account security

Retention

Requests

Contact path

Open Questions About Access and Changes

01 What law applies to my account?

02 What data do you keep for legal checks?

03 Can I ask for a copy of my stored details?

04 How do I correct my account details?

05 How long do you keep records?

06 Who should I contact about access or deletion?

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